- Please ensure you contact us to request any returns within 14 days of delivery.
- You will then have another 14 days to return the goods once you have requested a return.
- We will provide a refund to you within 14 days of receiving the goods back.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will need to confirm your order details with us to reference this return.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please be aware that buyers are responsible for return shipping costs unless there is a fault with the item purchased (see below).
You can always contact us for any return question at email@example.com.
DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Return costs will only be covered by us if the item is defective or damaged.
EXCEPTIONS AND EXEMPTIONS FROM RETURN
Whilst our non-personalised items can be returned, many of the items we create are personalised and therefore unless they are damaged or defective then custom items are exempt from returns in line with our policies.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we also cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.