FAQs

The order processing time usually involves the production time needed to receive, create, proof (if required), edit, print and then package your order. Your order joins our processing queue once your details have been confirmed and orders are then worked on by date received.

As a guide, our current processing times are:

• Non-personalised items: up to 1 week
• Personalised items that are pre-cut: up to 1 week
• Personalised items needing cutting to size: up to 2 weeks

You can find a note of which category each item fits into at the bottom of the item descriptions.

How quickly your item can be dispatched can depend on the type of item ordered, the production method used and how many other orders are ahead of yours in the processing queue. Your order will always ship by its expected dispatch date and your estimated delivery will be after processing time + shipping time.

How long is the shipping time?

All of our items are handmade here in the UK. Our shipping estimates are based on your chosen shipping service and your location, and they fit with the minimum estimates based on Royal Mail's recommendations. Most mail will reach you within this time but unfortunately it cannot be guaranteed as there can be shipping delays, e.g. holidays or other times when the postal service is busy.

As a guide, our current shipping estimates are:

• UK 1st Class standard mail:  1-5 business days
• UK 1st Class Signed or Tracked 24 mail:  1-3 business days
• UK 2nd Class standard mail: 2-7 business days
• UK 2nd Class Signed or Tracked 48 mail: 2-5 business days

UK (domestic)
Our items are sent with Royal Mail's 2nd Class postage service, allowing us to keep costs low for our customers, but there are also optional shipping upgrades available at the checkout. Additionally, we may apply a complementary upgrades to a signed or tracked service at our discretion for some multi-item orders.

Sorry, we do not offer gift wrapping on our stationery, cards or gifts.

Most of our items will usually be packaged flat and shipped in a protective board envelope or postage box. They are usually sent using as a large letter postage rate (although the weight varies). Some of our larger items may be sent as small parcel mail.

We are trying to become as eco-friendly as possible with our packaging and products, so we are avoiding single use plastic wherever possible. This means your items will be wrapped in a paper bag or biodegradable sleeve and not in a single use plastic cello bag.

A preview is usually provided on personalised items where there are more than a few details to change. This helps us to check spellings that need to be confirmed (like with address labels), or if we need you to check the placement of your design (like belly bands). If the personalisation details are limited to simple name/date changes (e.g wedding stickers or greeting cards), then no preview will be sent. If you do receive a preview, just let us know prior to printing & shipping if you require any amendments, as we're happy to edit for you. If no response is received regarding any changes, it will be assumed that you are happy with a standard version of this item with your own details added.

If additional information is required to create a proof and it is not provided by you, then we may be unable to process your order further & may need to cancel.

Yes, possibly, but this most often only applies to business stationery. If personal stationery, cards or gifts are used, then please be assured that no contact details will ever be shown.

We are most likely to take photographs of your finished items for our promotional photography pictures, and for businesses this can help to promote your own product also. As with personal stationery, your privacy is important to us, so these images are likely to include your business images/info but will never show your address/telephone details.

If you would prefer that your items are not used in our promotional photography, then please do let us know via email within one week of your order date.

What if there is an issue with my delivery?